Phong Nha Caves Tour Center No Hidden fees. Warranty!

Our bank or credit card provider may apply currency conversion fees. Credit Cards are required as payment to secure bookings. Please refer to your quote for confirmation or receipt of your payment based on your travel dates.

1. Credit Card Payment – This option provides a secure method of advising us your credit card details.
2. Direct Deposit Form – Make your payment directly to our bank account, then tell us to credit your booking. This option is not available if travel is within 21 days (conditions apply). This option is not available for airfares at any time.

 

Overdrawn Accounts/Declined Payments
We will not be held responsible for credit card fees imposed by the bank for overdrawn accounts and/or declined payments.

 

Credit Card Details By Secure Server
As secure delivery of your credit card information is essential, we use Secure Sockets Layer technology, and public-key security.

During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted en-route over the internet.

 

Privacy and Your Personal Details
Our customer we totally respect your right to privacy. We provide only your name and arrival/departure details to suppliers in order to make your travel itinerary reservation. In the case of airline bookings we are also required to provide your telephone contact details or an accommodation contact prior to your flight(s).

Although a common industry practice, we DO NOT share, resell, or distribute your email address, or physical address details with ANY other third party under ANY circumstances. Every effort is made to keep your personal information totally confidential.

 

Data Storage
Our administration system is located within our own firewall protected internal network. As we host our websites with an external provider, there is no possibility of external internet-based file access to our network since it has not been necessary to incorporate that particular capability into it.

The storage of client data on our premises conforms to all appropriate Australian standards for data integrity, confidentiality and security.

 

Third Party Web Sites
Please note that we can only apply our Privacy and Confidentiality Policy to web sites that we operate ourselves, and to information that we receive directly from them. Although we link to external web sites, this should not be seen to imply that we take responsibility for the information usage policies of the operators of these web sites.

If you choose to interact directly with these external suppliers and their web sites, please ensure that they have appropriate safeguards and protocols in place.

Please contact us if you any further queries about our security, privacy or data handling procedures.